For any query related Witter contact us on: +91 97691 62289 or Email Us on: pritiagrawal@8848digital.com

Humanizing Digital Experience

Witter platform is streamlining banking for millions of customers by instantly addressing their queries and facilitating transactions. The platform’s advanced natural language processing capabilities, banking specific AI models, and ability to integrate easily with the company’s core banking knowledge bases ensures that the virtual agent responds to queries intelligently and quickly.

Customer

67%

prefer self-service, over speaking to a company representative.

78%

prefer using different channels depending on the context.

59%

prioritize Employee experience when evaluating what companies work in

77%

of businesses noticed an increase in conversions after using automation.

Use Cases for Customer Engagement

24x7 automated chat

  • Witter bot will greet the visitors on the website, and will answer the visitors frequently asked questions about their various policies and documents.
  • The users can choose to go through a pre-defined user journey or alternatively ask the bot a direct query.
  • Witter solution can easily be trained to answer these queries easily by uploading the relevant documents, the bot will train itself.

Omnichannel Engagement

  • The same solution can be deployed on social media channels like WhatsApp, Facebook, Instagram, etc to provide assistance to customers from various channels.
  • The bot can also be triggered when a user clicks on Facebook or Instagram ads.

Scheduling visits for preferred customers

  • The bank’s preferred customers can schedule a visit from their banking partner through the chatbot
  • A calendar integration can be used to schedule this automatically

Account related enquiries

  • Once the user logs in to the banking portal, they can ask the bot and get personalised answers
  • They can make service requests such as new chequebook, balance inquiry, credit card requests.

Lead Generation

  • Once the user logs in to the banking portal, they can ask the bot and get personalised answers
  • They can make service requests such as new chequebook, balance inquiry, credit card requests.

One view inbox for omnichannel communication

LiveChat for human support

  • Witter bot is capable of transferring the chat to a human agent.
  • The bot will seamlessly transfer the chat and the interface for the end customer will remain the same

One-view inbox for agent

  • The live agent will have a pilot interface to interact with the end customer
  • All conversations regardless of which channel they come in from will be shown on the same interface.
  • The agents can use Witter mobile app on the go to answer queries as well.

Redefine Conversations

Automate with chatbots

Conversational Intelligence Platform
AI-powered chatbots powered by a proprietary NLP Engine, that allows you to engage customers at scale.

Personalize with live chat

For Customer eXperience teams
Connect speed with the personal touch. Everything you need for real-time customer engagement.

Automate with chatbots

  • Engage customers intelligently all day, every day, with bots that
    evolve with your business.
  • Use chatbots along with live chat to handle complex customer
    queries faster than ever before.
  • Provide 24/7 support using AI-powered chatbots

Reimagine the customer journey

Dubai Properties is a leading real estate master developer based in the United Arab Emirates and is responsible for shaping some of Dubai’s most renowned and iconic real estate destinations.